Please note: You can request as many changes as you want until you are happy with the way your custom item looks. Therefore, there is usually no reason for cancellation. Changes are free of charge, as long as they are within the original amount that you paid and as long as you have not yet approved. However, if you are adding things to your order, then we will indicate the additional amount that you owe and you will need to pay it once you approve the design.
Should you wish to cancel your order, you will be subject to a cancellation fee based on the current production status of your job. The fees are as follows:
- 10%- prior to a proof being sent.
- 30% -after proof has been created, but prior to customer approval.
- NO REFUND- There will be NO refunds of any kind AFTER an order has been approved.
MAKING CHANGES AFTER YOUR CUSTOM ORDER IS APPROVED & IN PRODUCTION: Once we have received your final approval of the proof, NO changes are allowed to the artwork, design, clothing size, job characteristics, or turnaround time. Change requests after an order has been APPROVED will incur a minimum charge of $50. No exceptions. It does not matter how minor the change may seem or how soon after the order has been APPROVED. In some circumstances, a change request may be subject to the full price of a new garment.
CANCELLTION AFTER PRODUCTION HAS STARTED: Under NO circumstances may an order be cancelled once production has started.
CUSTOM ART DIGITZING: Since digitizing is a service that we pay our artists to perform for you, we do not allow refunds for digitizing. We will tweak your design up three times w/out additional fees, but if you want an entirely different design, you will have to pay a separate digitizing fee. The amount of this digitizing fee varies depending on the complexity. The customer will be notified in advance if additional fees are required to create a certain design. The digitizing fee is a one-time fee, and the digitized image may be reused on future orders at no additional charge. We reserve the right to refuse any design for any reason.
Any design submitted to The College Crib or used on any article of clothing created by The College Crib may be reused, modified, and/or resold by The College Crib. The College Crib does not furnish a digitized embroidery file to the customer for any purpose.