We start counting the turnaround time when we receive proof approval. Upon receiving an order, a proof is usually submitted to the customer via email within 2 business days (if your design is very complicated, developing the proof may take longer). This proof will be a nearly exact replica of your garment, and you will be given the opportunity to request changes before you approve. No changes are permitted after proof APPROVAL.
Normal estimated 15-30 business day production time: Once the proof has been approved, our estimated production time is approximately 15-30 business days depending on what item you ordered. Production time is an estimate, not a guarantee. Your order could be completed a few days sooner or a few days later than the estimated date. Shipping time is not included in the estimated production time. Upon request, we can work to meet a specific timeline for certain projects; however, again these times are not guaranteed unless you upgrade to Rush Production. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround time. Group orders may take longer than the estimated turnaround time. Items ordered during peak season (between Sept-May) may take longer than the estimated turnaround time. The College Crib assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive an order on time. Our estimated delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, inclement weather, etc. The College Crib also assumes no responsibility for proof delays due to email server problems.
RUSH PRODUCTION: You must contact The College Crib for more information regarding rush orders as cost & time frames may vary. Contact email: Getaquote@collegecrib.com
What if my custom item doesn't fit? As the customer, you are 100% responsible for choosing the correct size. Since all merchandise is made to order, we cannot accept returns or exchanges if you choose the wrong size. We provide plenty of ways to help you choose the correct size. Please review our sizing charts and/or contact us to request a sizing kit. Or you can try on someone else's garment, or go to a store to try on the garment. If you do this, please note the brand of the garment that you tried on.
Tip: If you are debating between two sizes, we suggest that you go with the larger size. You can always take the garment to a local alterations shop and have them remove material to make it fit you perfectly.
Also note that the colors you see on your screen may differ from the actual color of the garments and materials in real life. This is a normal occurrence and does not constitute a manufacturing error.
BRAND OF GARMENT: If you want a particular brand of garment, then you must request that particular brand in writing. Otherwise, we will fulfill your order based on whatever brand is available at the time, as long as it the same color, style, and size that you selected. Specific brands are subject to availability, and requiring a specific brand may increase the price and/or delay your order.